Welcome to Usha Living ⌓
Welcome to Usha Living ⌓
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Shipping & Returns

Australia Wide Shipping
We ship to every single address in Australia; as long as there's a road to reach the property, we deliver there!

Shipping within Australia is $15AUD for standard shipping (weight under 5kg) and for heavy or bulky items $25AUD.

All orders are shipped with standard shipping, a tracking number will be provided.

We post orders once a week. So if you do need something urgently get in touch. Usual shipping times from dispatch is 3-7days. 

International Shipping
All International orders are sent via DHL. We post orders once a week. Please see below for prices and times. 

NEW ZEALAND $20 AUD

Delivery within 2-3 business days

ASIA $30 AUD (excluding Indonesia)

Delivery within 2-4 business days

INDONESIA $5 AUD 

Delivery within 2-4 business days

USA $35 AUD

Delivery within 2-5 business days

EUROPE $35 AUD

Delivery between 3-5 business days

REST OF WORLD $60 AUD

Delivery between 3-7 business days

TO NOTE 

  • All orders are dispatched from our studio located in Bali, Indonesia. 
  • Shipping to the following locations is unavailable due to postal restrictions; Korea, Algeria, Iran, Pakistan, Syria and Russia.
  • We processes all orders in AUD. While the content of your cart may be displayed in USD or other currency, you will checkout using AUD at the most current exchange rate.

INTERNATIONAL TAXES & DUTIES

  • Duties and taxes are not included in the price of the goods and are not included in the overall shipping cost. 
  • Usha is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. 
  • Usha is not legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it. 
  • We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.

Exchange

We accept exchanges for full priced items purchased online within 7 days of receipt of goods. We do not offer exchanges on any discounted items, including any promotional discounts.

Refunds

We offer refunds on full priced items purchased online within 7 days of receipt of goods. Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.

Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.

We do not offer refunds on any discounted items, including any promotional discounts. 

To be eligible for a refund or exchange, we require a receipt or proof of purchase and your item/s must be unused and in original condition/packaging.

When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages

Usha is not responsible for the cost of return postage unless there was a problem with the product.

Customer Care
For all enquiries please do not hesitate to contact us.